Our training modules
These are the modules you can select from to create a tailored training course for your consultancy.
Consulting
The role of a consultant
Gain a comprehensive overview of the expectations and functions of a consultant. This module will cover key topics such as consultant responsibilities and common pitfalls in consulting.
By understanding these foundational elements, participants will be better prepared to meet client expectations and navigate the challenges of the consulting profession.
Working in the private sector
Understand how things work in the private sector and what drives it.
This module will explore the organisation, decision-making processes, and funding mechanisms within the private sector.
It will also cover unique elements such as commercial pressures and the fast-paced nature of the private sector.
Understanding context
Learn the importance of respecting and understanding the environments you work in. This module will cover the significance of knowing the sector and client organisation you are working with. It will include tips for understanding nuances, unique challenges, and key considerations.
By mastering these aspects, participants will be better equipped to adapt their approach and deliver effective solutions in diverse contexts.
Working in the public sector
Understand how things work in the public sector and what makes it tick.
This module will explore the organisation, decision-making processes, and funding mechanisms within the public sector.
Ideal for consultants new to this environment, participants will gain insights that will enable them to navigate and work effectively in the public sector.
Style
Your personal consulting style
Enhance your consulting effectiveness through greater self-awareness.
Participants will complete a self-assessment exercise and receive a personalised report highlighting their preferences and values.
Understanding your own style forms the foundation for developing effective engagement strategies, which will be further explored in the next module.
Personalised engagement strategies
Develop strategies for adapting styles to match common situations and clients.
Learn techniques to identify client and stakeholder mindsets, enabling tailored engagement.
By understanding and responding to different perspectives, participants will enhance rapport-building and achieve better outcomes.
Client management
The client-supplier relationship
Learn what makes and breaks a working relationship. This module will help you establish who the client is, understand their wants, and see things from their perspective.
By understanding your role in the client-supplier relationship, participants will be better equipped to foster strong, effective partnerships.
The importance of quality
This module teaches the basics of quality management. Topics include identifying quality issues, managing quality in project delivery, and implementing quality assurance processes.
By mastering these topics, participants will ensure that their projects consistently meet high standards and client expectations.
Building the client relationship
Understand how to make the best first impression on a client and build instant rapport. This module covers the principles of building positive client relationships. Key topics include understanding client expectations, aligning with client values, and starting off on the right foot.
By mastering these principles, participants will be able to create strong, positive client relationships from the outset.
Maintaining the client relationship
Understand how to maintain relationships over the long term. This module covers the principles of sustaining positive client relationships. Key topics include maintaining contact, delivering on promises, and continuously leveraging your skills and network to add value.
By following these principles, participants will ensure long-lasting and productive client relationships.
Communication
Active listening and questioning
In this module, participants will learn the fundamentals of active listening and effective questioning. They will explore techniques to fully engage in conversations, ensuring they understand the speaker’s perspective and gather comprehensive information.
Practical exercises will help participants develop their ability to ask the right questions, listen actively, and provide meaningful feedback in various professional scenarios.
Giving bad news
Teach people how to deliver difficult news effectively by framing the issue, offering paths to resolution, and maintaining honesty, transparency, and accountability.
In this module, participants will learn to deliver difficult news with empathy and clarity. They will explore techniques for framing issues, offering solutions, and ensuring open communication.
Participants will also develop skills to determine which issues time-poor clients need to be informed about, ensuring efficient and respectful communication.
Advising, guiding and influencing
How to present recommendations and ideas clearly, convincingly, and with confidence. This includes understanding the context of the people they are trying to influence, such as being time-poor or frequently context-switching.
Building on previous modules that help identify client mindsets and tailor messaging appropriately, participants will be equipped to adapt their communication style to different stakeholders, enhancing their ability to make a positive impact.
Managing conflict
Equip people with an understanding of the nature and causes of conflict. This module explores the nature of conflict, its causes, and its impact on teams and projects. Participants will learn to identify conflicts early and anticipate their likely impact.
The module will cover different types of conflict, common triggers, and recognising early warning signs. Practical exercises will develop participants' observational and analytical skills, enabling them to understand dynamics and prepare for conflict resolution.
Storytelling
Teach people the art of storytelling to compel others to care about an issue or take action. In this module, participants will learn how to tell compelling stories, even on mundane topics. Key areas include understanding your audience, structuring a narrative, and using emotional appeal.
Participants will explore techniques such as vivid imagery, relatable characters, and clear messaging. Practical exercises will refine their storytelling skills, ensuring they can captivate and motivate their audience in various professional contexts.